What is Care Coordination?

Care coordination in long-term care is all about making sure residents receive the right care at the right time, from the right people. In this role, you work closely with residents, their families, healthcare providers, and facility staff to develop and manage personalized care plans, keep everyone informed, and adjust services as needs change. You’re the link between hospitals, doctors, therapists, and the long-term care team—helping to prevent gaps in care, avoid unnecessary hospital visits, and improve quality of life for residents. If you enjoy problem-solving, building relationships, and making a direct impact on people’s well-being, care coordination offers a meaningful career path where your organizational and communication skills truly make a difference.

Business Office Manager

The Business Office Manager handles finances, records, staff, and family support in long-term care.

Admissions Director

The Admissions Director manages resident care from admission to discharge and builds relationships with families, staff, and referral sources.

Business Office Manager

What They Do

The Business Office Manager is responsible for all financial transactions and reconciliations, business office record keeping, supervising any subordinates and providing customer service to residents and families.

Education & Experience

This position typically requires either an Associate’s degree or a minimum of three years of experience functioning as the payroll clerk or accounts payable clerk.

Certifications

This position does not require formal certifications, though relevant experience and skills are valued.

Next Steps

Administrator
Regional Director of Finance
Chief Financial Officer (CFO)

Admissions Director

What They Do

The Admissions Director coordinates all aspects of resident care including admissions, discharges, resident assessments and care plans with residents, residents’ families, staff and administration. The Admissions Director provides facility tours and serves as a liaison between hospitals, physicians and other health care providers who provide patient referrals to the facility.

Education & Experience

This position often requires an Associate degree in business with a Bachelor’s degree preferred or equivalent work experience in a health care environment with a focus on community relations.

Certifications

This position does not require formal certifications, though relevant experience and skills are valued.

Next Steps

Regional Director of Admissions

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